Refund policy

Back2Nature Return & Refund Policy

At Back2Nature, we strive to ensure your complete satisfaction with every purchase. If you’re not satisfied with your order, you may be eligible for a return or refund under the following terms.

1. Eligibility for Returns & Refunds

Products must be unused, in original packaging, and in resalable condition.
Returns must be requested within 14 days of delivery.
Proof of purchase (order number/receipt) is required.

Non-Returnable Items:

Perishable goods, personalized/custom-made items, and products damaged due to misuse.

2. Return Process

Contact Us: Email support@b2nkw.com with your order details and reason for return.
Approval: We’ll review your request and provide return instructions if approved.
Shipping: Return the item to our designated address in Kuwait at your expense.

3. Refund Conditions

Refunds are issued to the original payment method within 7–14 business days after we receive and inspect the returned item.
Refund Expenses:
- Kuwait Purchases: restocking fee may apply.
- International Purchases (if applicable):
  - Back2Nature only sells to the Kuwait market. If a purchase is mistakenly shipped outside Kuwait, the refund will be subject to:
    - Deduction of shipping costs (both original and return).
    - Customs/taxes fees (non-refundable).
    - administrative fee.

4. Exchanges

Exchanges are subject to product availability. Contact us for approval.

5. Damaged or Defective Items

6. Contact Us

For questions or return requests:
Email: support@b2nkw.com

Note: This policy applies only to purchases made directly through Back2Nature. For dealer purchases, refer to their respective policies.

Key Highlights:

Kuwait-only focus with penalties for international returns.
Clear refund deductions (restocking, shipping, customs).
Short return window (14 days) to minimize abuse.